Online Reputation Manager

Angara E-Commerce Private Limited is a luxury jewelry e-commerce company founded in the year 2007. It is a subsidiary of the American company, Angara Inc., which is headquartered in Los Angeles, California. Over the last few years, Angara has grown exponentially, establishing itself as a global leader in handcrafted colored gemstone as well as diamond jewelry. Our luxury jewelry is shipped to more than 65 countries worldwide, and has a presence in the United States of America, Bangkok, Australia, Canada, and the United Kingdom. In India, our offices are located in Jaipur and Noida.Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewelers in its list of “Best Online Shops” for five years in a row. That’s not all. Our ground-breaking innovation, ‘Create with Angara,’ earned us the Business Intelligence Group’s 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company’s Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating out of 5.We are seeking a highly motivated Outbound Sales Agent to connect with existing customers and prospective leads in the USA. The role is responsible for building trust, nurturing relationships, driving repeat purchases, and converting prospects into loyal Angara customers through consultative and empathetic sales conversations.Key Responsibilities:Be customer-obsessed and build trust through your conversationsRespond to customers on all Social Media platforms and review platformsChampion opportunities to consistently improve the customer experienceDrive customer retention, reduce churn, and increase customer satisfactionOffer product options, alternatives, customizationsEnsure customer loyaltyDeep analysis on process gaps and recommend improvementsBe the voice of the customer and share solutions that will improve our experienceTest new strategies and drive customer valueAnalyze customer feedback, comments, and complaints to build meaningful insights and report finding with action plans.Be a team player and collaborate with cross-functional teams to optimize the customer experience.Innovate on the customer's behalf to improve our products & servicesIdeal Candidate:5+ years of total social media experienceExperience in retail & online jewelry brands/Luxury brands Jewelry education/certification will be preferredGIA Certified will be preferredAn expert in written, spoken English & Exceptionally strong content writing skillsAbility to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and changeGoal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processesProfessional demeanor and collaboration with all internal teams and colleagues

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