Process Trainer

FUNCTIONAL/ OPERATIONAL:- Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outline - Ensure product and policy updates are incorporated and covered during training - Responsible for creation of facilitator guide and training manuals for trainings - Responsible for creation of product knowledge checks for training - Provides regular feedback to the batch on performance and ensures learning is not compromised - Cascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor. - Establishes innovative systems and procedures to deliver training and continuously improvises on them. - Participates in calibrations with Quality & Operations. - Provide support to operations during OJT phase thereby ensuring smooth transitioning of the training batch to Production - Perform quality checks on calls / cases of agents and provide necessary feedback - Keep abreast of policy changes and updates within the process / company - Ensure accurate and timely reporting to management - Ensure and maintain accurate and timely reporting to internal departments like HR, operations and facility etc.- Adhering to Information Security Policies and Procedures - Ensuring compliance to Information Security Policies and Procedures - Comply with the Non Disclosure Agreement.Experience in Travel domain is must.Interested and eligible candidates share your resume to my mail: Kalaivaani.kalaivaani@

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