Job Title:
Team Lead
Company: TP
Location: Jaipur, Rajasthan
Created: 2025-10-29
Job Type: Full Time
Job Description:
We're Hiring | Team Leader – Operations Join the global leader in digital business services and take the next step in your career! Role: Team Leader – Operations Process: Non-Voice (Chat & Email) Experience Required: Minimum 1 year as a Team Leader in BPO (Chat/Email process preferred) Key Responsibilities: Drive team performance through coaching & development Ensure SLAs, quality, and customer satisfaction targets are met Monitor and analyze performance metrics Handle escalations effectively and professionally Promote a positive and engaging team environment What We’re Looking For: Strong communication & interpersonal skills Ability to lead, inspire, and manage teams Proficiency in reporting and performance analysis Willingness to work in rotational shifts