Customer Relationship Executive

Job Title: Customer Relationship Executive Location: Sitapura, Jaipur Compensation: Up to ₹25,000 CTC per month Working Days: 6 Days a Week About The Company This organization is a customer-centric service platform focused on delivering reliable solutions and exceptional support experiences. The organization emphasizes efficiency, responsiveness, and relationship-driven service models. This company works closely with trained Customer Relationship Executives to ensure customers receive timely assistance, clear communication, and professional support across every interaction. The Jaipur Sitapura center plays a key role in managing customer engagement and service delivery. Role Overview We are hiring motivated and customer-focused Customer Relationship Executives to support this company operations at Sitapura, Jaipur. This role involves handling inbound and outbound customer calls, resolving queries, coordinating with internal teams, and ensuring high levels of customer satisfaction. You will act as the primary point of contact for customers, helping them navigate services while maintaining accurate records and follow-ups. This position is well-suited for freshers starting their professional journey as well as experienced candidates looking to grow in customer service operations. Key Responsibilities Customer Communication • Handle inbound and outbound calls professionally and confidently • Understand customer requirements through active listening • Provide accurate information regarding products and services • Maintain a polite, empathetic, and solution-oriented approach Query Resolution & Support • Resolve customer concerns, complaints, and service requests efficiently • Escalate complex issues to relevant departments when required • Ensure timely closure of tickets and service requests • Follow up with customers to confirm resolution and satisfaction Documentation & CRM Management • Maintain accurate customer records in internal systems • Update call details, feedback, and action points regularly • Track pending cases and ensure proper follow-up Internal Coordination • Work closely with operations, support, and backend teams • Communicate customer issues clearly to internal stakeholders • Support process improvements through feedback and reporting Service Quality & Experience • Deliver consistent customer service aligned with company standards • Build trust-based relationships with customers • Ensure positive customer journeys and long-term engagement Required Skills & Qualifications Educational Background • Minimum 10+2 qualification (Graduates preferred) Communication Skills • Good spoken Hindi and English • Ability to explain information clearly and confidently Professional Competencies • Strong customer handling and problem-solving ability • Patience, empathy, and service-oriented mindset • Ability to multitask and work in a fast-paced environment Technical Requirements • Basic computer knowledge (email, simple data entry, MS Office basics) • Willingness to learn CRM tools and internal platforms Experience • Freshers and experienced candidates both can apply • Prior BPO or customer service experience is an added advantage but not mandatory Compensation & Benefits • Fixed salary up to ₹25,000 CTC per month • On-roll employment with The Hiring Company • Structured onboarding and role-specific training • Career growth opportunities within THC projects • Stable working environment • Exposure to customer service operations and professional development Career Growth This role offers a strong foundation in customer relationship management, communication skills, and operational workflows. High performers may be considered for senior executive, team support, or supervisory roles based on performance and business requirements.

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