To connect existing customers from the expired pool and those about to expire to inform them about refinancing or closure using a predefined script. To answer customer inquiries about products or the company related to refinancing and closure. To enquire about customer requirements for refinancing effectively. To enter customer information accurately into the database. To process data and transactions efficiently using defined tools. To directly connect with field sales and the collection team as and when required. To maintain records of calls, sales notes, remark, or other useful information. To achieve sales targets and ensure closure of expired cases as per assigned hub or data.