Customer relationship and Admin Manager

Job Profile : Customer Relationship and Admin ManagerLocation : Jaipur (Sodala)Salary : 20000-25000 / monthCompany DescriptionCredo Planters specializes in the design and manufacturing of stylish, high-quality fiberglass planters. Known for their modern aesthetics and innovative designs created by expert industrial designers, the products stand out for their elegance and functionality. Unlike conventional planters, Credo's offerings are lightweight, durable, and almost unbreakable, combining beauty with long-lasting practicality. The company is committed to delivering contemporary solutions for both residential and commercial spaces.Role DescriptionOwn customer communication and office-level administration only. This role ensures customers are informed, staff is managed, records are clean, and expenses are controlled. No involvement in production, core purchasing, or logistics execution.Core Responsibilities1. Customer Relationship ManagementHandle inbound leads from WhatsApp, calls, website, Meta ads, architects, and dealersQualify leads and convert them into confirmed ordersMaintain zero-miss follow-ups using CRM toolsShare accurate order status updates with customers based on inputs from production and logistics teamsCoordinate internally for information, not executionHandle customer complaints, replacements, and escalations till closureMaintain clean customer, lead, and order data in CRM / ERPCollect post-delivery feedback and support repeat business2. Office AdministrationManage day-to-day office operations and disciplineEnsure office infrastructure, utilities, and supplies are functionalHandle only office-related purchases and consumablesCoordinate with external service providers for office needsMaintain office registers, records, and trackers3. Staff AdministrationMaintain attendance, leave, and holiday recordsManage staff documentation including joining forms and ID recordsCoordinate onboarding and exit documentationEnsure HR-related formats and SOPs are followedEscalate staff-related issues to management with facts, not opinions4. Documentation & RecordsMaintain structured digital and physical documentationEnsure all formats, checklists, and approvals are followedUpdate records daily without backlogSupport audits, compliance checks, and internal reviewsEnsure zero missing or outdated documents5. Expense HandlingTrack and record office expenses on a daily basisVerify bills, invoices, and reimbursementsShare expense data with accounts in defined formatsEnsure expense approvals are taken before spendingMaintain monthly expense summariesDaily Non-NegotiablesNo pending customer follow-upsAll admin records updated same dayExpense entries done dailyClear escalation of issues instead of silent delaysKPIsCustomer response and resolution timeLead to order conversion rateAccuracy of admin and staff recordsExpense variance vs approved budgetsZero documentation or compliance lapsesSkills RequiredClear and assertive communicationHigh ownership and execution mindsetStrong organization and follow-up disciplineComfortable with CRM, ERP, Google Sheets, WhatsApp toolsAbility to manage boundaries and say no when work is out of scopeExperience2–5 years in customer relationship, office admin, or operations support rolesExperience in manufacturing or multi-team environments preferred

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