Call Quality Auditor

NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:- Monitor and evaluate admission counselling calls for quality, accuracy, and adherence to communication guidelines. - Identify gaps in product knowledge, tone, and compliance, providing actionable feedback and training recommendations. - Maintain call audit reports and track quality trends over time. - Collaborate with team leads to improve student interaction and conversion effectiveness. - Contribute to developing and updating call scripts, quality checklists, and communication frameworks.Requirements:- 2–4 years of experience in call quality auditing, training, or process improvement, preferably in the education or service industry. - Strong analytical, listening, and reporting skills. - Excellent communication and interpersonal abilities. - Proficiency in MS Excel and call monitoring tools. - Willing to work on-site at NIMS University, Jaipur.If you have a passion for improving communication standards and enhancing student experience — this is your opportunity to make an impact!

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