Customer Support Executive

Employment Type: Full-timeExperience: 0–2 YearsIndustry: SaaS / Digital ProductsAbout the RoleWe are looking for a Customer Support Executive who will be responsible for handling live chat and email support tickets.This role focuses on helping customers, resolving issues quickly, and ensuring a positive support experience.You will be the first point of contact for customers and play a key role in maintaining customer satisfaction.Key Responsibilities- Handle customer queries via live chat and email - Respond to support tickets in a timely and professional manner - Understand customer issues and provide clear solutions - Escalate technical issues to the relevant team when required - Maintain accurate ticket updates and follow-ups - Ensure high customer satisfaction and positive experience - Follow support processes and guidelinesRequired Skills- Good written English communication - Patience and problem-solving mindset - Ability to handle multiple tickets efficiently - Customer-first attitude - Basic understanding of SaaS or online productsPreferred Experience- 0–2 years experience in customer support or service roles - Experience with live chat or ticketing systems is a plus - Freshers with good communication skills can applyCompensation- Competitive salary based on experience - Performance-based incentives - Clear growth and promotion opportunitiesCareer Growth Path- Customer Support Executive - → Senior Customer Support Executive - → Customer Success Associate / Support LeadWhy Join Us- Direct interaction with real customers - Opportunity to learn SaaS products - Stable role with long-term growth - Supportive and fast-growing teamHow to Apply- Apply via LinkedIn with your updated profile.

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