Customer Support Representative

Role Overview: Medical Customer SupportRemote PositionBased in IndiaAs a Customer Service Representative, you will handle inbound customer interactions, providing accurate information, resolving inquiries and ensuring a seamless and professional service experience within the healthcare domain.✅ Key Responsibilities:Handle inbound calls in a professional and timely mannerAssist customers with inquiries related to healthcare services and devicesProvide accurate information and effective solutionsMaintain high levels of customer satisfaction and service qualityDocument interactions and follow internal processes Requirements:Very good command of English and Hindi (spoken & written)Previous experience in the medical / healthcare field is a mustExperience supporting CGM (Continuous Glucose Monitoring) and BGM (Blood Glucose Monitoring) devices is highly preferredStrong communication and problem-solving skillsAbility to work remotely with high accountabilityCustomer-focused mindset

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