Service Delivery Manager

Roles and Responsibilities: Proficiency in ServiceNow (SNOW) for incident, problem, change, and CMDB management.Proficiency in PowerBI for dashboarding, reporting, and service analytics.Proficiency in Microsoft PowerPoint, with the ability to design clear, structured, and visually impactful presentations tailored to both operational and executive audiences.Ability to work effectively with people across different geographies, time zones, and cultures.Proven ability to lead, motivate, and develop multi-disciplinary teams.Strong organizational and communication skills, both written and verbal.Able to manage multiple priorities and concurrent projects in a structured and autonomous manner.Analytical mindset with the ability to resolve conflicts and make decisions under pressure.Comfortable working in fast-paced, dynamic, and international environments.Commitment to delivering high-quality, reliable, and secure IT services.Ability to interpret and analyze service metrics and KPIs.Cybersecurity sensitivity and awareness.

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