Technical Support Executive

Job Title: Technical Support ExecutiveLocation:Shift: Night Shift (PST Timings)Experience:Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you!We are seeking a highly motivated Technical Support Executive with 2+ years of experience insupporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.Responsibilities● Provide technical support to customers via tickets, email, and virtual meetings.● Troubleshoot and resolve software-related issues in a timely manner.● Log and track customer issues in a ticketing system.● Ensure customer satisfaction by following up on open issues and keeping customers informed ofprogress.● Collaborate with development and QA teams to resolve customer issues.● Continuously improve knowledge of the ERP software and stay current with industry developments.Requirements● 2+ years of experience in technical support for ERP software.● Strong problem-solving skills.● Excellent communication skills, both written and verbal.● Ability to work in a fast-paced environment and handle multiple tasks simultaneously.EducationBachelor's or Master's degree in Computer Science, Software Engineering, or related field.If you are an energetic, self-motivated, and detail-oriented individual with a passion for providingexcellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.

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