Technical Specialist

Greetings from Wysetek!!We are recruiting for our Technology Solution DivisionWorking Knowledge on Technology/ Product Knowledge: Trend Micro Vision OneLocation: Hyderabad/ MumbaiMode of Work: OnsiteOverall 10 Position open for L1, L2 & L3Job descriptionWe are hiring for multiple levels:L1 - Technical Specialist (Experience require: 2– 4 years)L2 – Technical Specialist ( Experience require: 5 – 8 years)L3 – Technical Specialist (Experience require: 8+ years)Location: Hyderabad / Mumbai- OnsiteTechnical Experience:Degree qualified in a relevant field (B.E or B. Tech in Computer graduate is must) and equivalent experience on TrendMicro Vision One is essential.Relevant Certification will be advantageous.Job Description:- Advance or complex installation and configuration. - Follow up of service tickets opened on OEM. - Knowledge transfer to Engineers - Fault isolation, case diagnosis and troubleshooting, updating operational knowledge base. - Any cyber threat / incidents reported from branches/offices should be attended and a suitable solution should be provided and implemented to resolve the issue. - All the XDR solution infrastructure (hardware, software, network) are to be kept in up and running condition. - Overall application availability, health and performance monitoring will be part of the responsibility. Onsite team shall be responsible for application and database administration, daily technical housekeeping activities, patching, update/upgrade, configuration management, integration with other IT/Security solutions, monitoring, integration and fine tuning. - Conducting threat hunting activities and proactive remediation / removal of threats to ensure Bank’s IT infrastructure is protected at all times. - Incident Analysis, Investigation including Root cause analysis of alerts / incidents and submission of recommendations / remediation steps - Role & Responsibilities will changes as per Levels selected forCore Competencies- Self-starter with a high energy level - Ability to work with all levels of individuals. - Good with Escalation matric know how - Excellent communicator, both written and verbal - Ability to articulate complex technical ideas. - Ability to forecast accurately.

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