Salesforce Manager

We are looking for a Salesforce Manager to lead and evolve our Salesforce platform as we move toward an AI-driven commercial and service operating model.This role sits within our Office of Transformation, which owns global enterprise platforms including Salesforce, SAP, enterprise data platforms, and AI initiatives.As a mid-sized but rapidly growing global company, we offer something many large organizations cannot: the opportunity to own platforms end-to-end, drive real transformation, and gain global exposure across multiple markets and business functions.This is a high-impact role for someone who wants to move beyond administration and become a platform leader shaping the next generation of AI-enabled CRM systems. What You Will Own Salesforce Platform Leadership Own and evolve our Salesforce environment (Sales Cloud and Service Cloud) Manage administration, configuration, and platform optimization Ensure stability, performance, and governance of the platform AI & AgentForce Deployment Lead deployment of AgentForce AI agents across service and operational workflows Implement automation for: customer service IT support case management operational processes Integrate Salesforce with Microsoft Teams, knowledge bases, and enterprise systems Sales Operations & Forecasting Support and maintain our custom forecasting framework Ensure reliable pipeline visibility and forecasting integrity Work with commercial leadership to improve Salesforce usabilityCommercial Process OptimizationImprove and streamline: quote generation contract management sales workflowsPartner with the sales organization to improve the user experience of Salesforce Platform IntegrationS Support integration between Salesforce and: SAP enterprise data platforms MuleSoft AI services and automation tools What Makes This Role Unique This is an opportunity to work in a mid-sized global organization where platform leaders can have real influence. You will gain exposure to: global commercial operations enterprise platform architecture AI and automation deployments cross-functional transformation initiatives Salesforce in our environment is not just a CRM — it is becoming a core platform for commercial intelligence and AI-enabled operations. What We Are Looking For 7+ years of Salesforce experience Strong experience with Sales Cloud and Service Cloud Experience with Flows, automation, and Salesforce configuration Strong understanding of CRM data models and sales operations Experience integrating Salesforce with enterprise systems Ability to translate business requirements into scalable Salesforce solutions Nice to have: Experience with AgentForce or AI-powered Salesforce automation Experience with MuleSoft integrations Experience with cloud voice / telephony integrations Experience supporting services or commerce operations in Salesforce Experience improving quote processes and contract workflows Location Hyderabad, India — HiTec City

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