Head of Sales & Retail Operations

Job Title: Head of Sales & Retail Operations – ODE SpaLocation: HyderabadCompany: ODE Spa (A Luxury Wellness & Spa Brand)About ODE SpaODE Spa is a premium wellness and lifestyle brand focused on delivering luxury spa experiences, curated wellness products, and holistic healing services. We blend hospitality, retail, and wellness to create immersive customer journeys.Role OverviewThe Retail Operations Manager will be responsible for end-to-end retail operations across ODE Spa outlets. This includes revenue management, inventory control, merchandising, customer experience, team leadership, SOP implementation, and profitability enhancement. The role requires strong operational expertise with a luxury retail or wellness background.Job PurposeThe Head of Sales & Retail Operations will be the strategic architect of the brand’s nationwide retail footprint. You will lead the operational excellence of all units, drive revenue through innovative sales strategies, and manage high-level institutional partnerships to ensure Ode Spa remains the gold standard in Indian wellness.Key Responsibilities1. Strategic Leadership & Brand EvolutionBrand Transformation: Lead the ongoing business realignment and strategic growth of Ode Spa.Market Expansion: Spearhead the end-to-end launch and operational setup of high-traffic outlets, specifically within major airport terminals and luxury hotels.NBD & NPD: Utilize data-driven analytics to drive New Brand Development and New Product Development, ensuring service menus and retail products remain trend-aligned.2. Operational Excellence at ScaleWorkforce Management: Direct day-to-day operations for a nationwide workforce of 500+ employees, fostering a culture of high performance and professional grooming.Audit & Compliance: Enforce rigorous governance frameworks and brand audits to ensure 100% adherence to legal, safety, and premium quality standards across all outlets.P&L Management: Drive profitability by optimizing cost structures, managing inventory, and implementing efficient resource allocation.3. Sales, Partnership & Liaison ManagementInstitutional Liasoning: Act as the primary point of contact for elite partners, including Airport Authorities (AAI, Adani, GMR, CIAL) and luxury hospitality groups.Revenue Growth: Develop and execute sales strategies to increase membership enrollment (Ode Club, Luxury, Premium) and retail product uptake.Repeat Business: Leverage the brand's 82% repeat visit rate to build long-term guest loyalty programs and localized marketing initiatives.4. Guest Experience & NPSService Quality: Maintain and exceed a Net Promoter Score (NPS) of 60%+, ensuring every guest encounter reflects world-class hospitality.Feedback Loop: Implement robust feedback mechanisms to refine service delivery and address guest needs in real-time.The Ideal ProfileExperience: 12–15+ years of senior leadership in Retail Operations, Wellness, or Luxury Hospitality.Education: MBA in Retail Management, Operations, or a related field.Industry Insight: Deep understanding of the transit wellness sector and the nuances of operating within high-security airport environments.Stakeholder Management: Proven ability to manage complex relationships with corporate partners and government/airport authorities.Analytical Prowess: Ability to translate retail data into actionable growth strategies.Key Performance Indicators (KPIs)Network Growth: Successful launch and stabilization of new outlets (Airport/Hotel/Mall).Revenue: Achievement of monthly and annual sales targets across the India portfolio.Service Excellence: Maintenance of 60%+ NPS and 100% Audit Compliance.Operational Efficiency: Optimization of OpEx and reduction in staff attrition.Apply Now:

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