Account Manager - Hi-Tech

Tech Mahindra is seeking an Account Manager - Hi-Tech/Hyper-scalers Vertical. He/She will be responsible for all client interfaces within the assigned account scope. He/She works together with their manager (IBG/IBU Heads) to build an account plan and is responsible for client management based on the account plan.Responsibilities/KRAs (but not limited to):• Lead the named account penetration strategy, business development efforts and solution initiatives.• Implementing best practices for positive customer engagement & long-term relationships.• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.• Leverage (any) past relationships and references in named accounts helping in qualified lead generation.• Take a consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities.• Opportunity identification based on named account market inputs, validation and qualification of opportunities with the solution teams.• Ensure all customer touch points are handled as planned-onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedback, etc.• Handle any customer escalations from initiation through resolution.Qualifications:BA/BS/Master’s degree Finance, Business Administration or other degrees withrelevant sales background.Required Skills:• Must have good customer focus and communication skills.• Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients.• 10-15 years of experience, including 6+ years of experience in managing multiple customer engagements.• Good knowledge in Hi-Tech/ISV/Hyper-scalers domain.• Previous experience in client relationship management, in IT consulting.• Experience of growing small engagements into large long-term relationships.• Good knowledge of the latest technologies.• Exhibit strong business insight, show executive presence and outstanding judgment.• Entrepreneurial spirit, ‘get-the-job-done’ attitude, professionalism and team-player.

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