Delivery Manager – US IT Staffing

Job Title: Delivery Manager – US IT StaffingLocation: Hyderabad , IndiaExperience: 8–15 yearsEmployment Type: Full-TimeJob SummaryWe are seeking an experienced Delivery Manager – US IT Staffing to lead and manage end-to-end staffing delivery for US-based clients. The Delivery Manager will be responsible for requirement fulfillment, team performance, compliance, client satisfaction, and continuous improvement of delivery operations across MSP and direct client engagements.Key ResponsibilitiesClient & Requirement Management- Act as the primary delivery point of contact for US clients, MSPs, and VMS platforms (Fieldglass, Beeline, Coupa, etc.). - Analyze job requirements and define delivery strategies based on skills, rates, location, and compliance needs. - Manage demand forecasting and prioritize open requirements to meet SLAs.Delivery & Team Management- Lead, mentor, and manage recruitment teams (onshore/offshore). - Assign requirements, define daily/weekly targets, and track delivery metrics. - Ensure high-quality resume submissions aligned with client expectations.Candidate Lifecycle Oversight- Oversee the complete candidate lifecycle: - Screening - Submission - Interview coordination - Offer negotiation - Onboarding and start confirmation - Ensure candidates are interview-ready with strong communication and technical alignment. - Manage redeployments, extensions, and backfills.Compliance & Documentation- Ensure compliance with US staffing regulations and client onboarding requirements. - Oversee documentation including I-9, EAD, I-94, visa documents, background checks, drug screening, W2/C2C onboarding. - Work closely with Immigration and HR teams to ensure visa and compliance adherence.Stakeholder Collaboration- Collaborate with Sales, Account Managers, Immigration, HR, Payroll, and Finance teams. - Handle delivery escalations related to candidate performance, pay issues, or client feedback.Performance Metrics & Reporting- Track and report KPIs including: - Time-to-fill - Submissions vs interviews - Interview-to-offer ratio - Offer-to-join ratio - Attrition rate - Prepare weekly/monthly delivery dashboards for leadership.Process Improvement & Training- Define and enhance delivery SOPs and recruitment processes. - Train recruiters on sourcing strategies, screening best practices, and compliance standards. - Drive continuous improvement initiatives to increase efficiency and quality.Client Satisfaction & Retention- Ensure SLA adherence and high levels of client satisfaction. - Support account growth through consistent delivery and relationship management.Required Skills & Qualifications- 8+ years of experience in US IT Staffing, with at least 3–5 years in a Delivery Manager / Lead role. - Strong understanding of the US staffing lifecycle. - Hands-on experience with MSP/VMS environments. - In-depth knowledge of US work authorization types (H1B, GC, EAD, USC, CPT/OPT). - Experience managing high-volume delivery teams. - Strong analytical, communication, and stakeholder management skills. - Proven experience meeting SLAs and driving delivery performance.Preferred Qualifications- Experience supporting large enterprise or healthcare/government clients. - Exposure to billing, payroll coordination, and margin management. - Familiarity with ATS tools and reporting dashboards. - Excellent escalation management and client-facing skills.Key Success Metrics- SLA adherence - Time-to-fill - Submission quality - Client satisfaction - Team productivity and retention

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