Service Delivery Head- Insurance

Job Title / Role: Service Delivery Head-InsuranceKey Skills: Policy Center, Billing Center, Claims Center, Guidewire/PEGA, Agile methodology, Insurance domainExperience: 15-22 yearsLocation: HyderabadMode: Work From OfficeWe at Coforge are hiring Service Delivery Head-Insurance with the following skillset:Key Responsibilities:1. Application Delivery Leadership- Own end-to-end delivery and performance of Guidewire platforms—Policy Center, Billing Center, Claims Center. - Govern application development, enhancements, production support, and system integration. - Establish predictable Agile/DevOps execution frameworks to ensure high-quality releases. - Ensure platform functional stability, scalability, and performance to meet business needs.2. Multi-Portfolio IT Service Delivery Management- Oversee delivery of associated insurance applications (rating engines, portals, document mgmt., integrations). - Define and enforce SLAs, KPIs, OLAs for development, support, and operational services. - Govern incident, problem, and change management; reduce defects and MTTR. - Drive service reliability engineering (SRE) culture to enhance resiliency.3. Transformation, Modernization & Cloud- Lead modernization and upgrade initiatives for Guidewire platforms. - Support migration to Guidewire Cloud Platform (GCP) where applicable. - Champion microservices/API modernization, digital integration, and ecosystem expansion. - Drive CI/CD automation, cloud adoption, and DevOps practices.4. Stakeholder & Business Partnering- Act as senior engagement leader with global IT, product, and insurance operations executives. - Engage underwriting, claims, billing, and distribution leaders to align service delivery with business goals. - Provide executive-level reporting on delivery performance, risks, and outcomes. - Manage escalations with diplomatic yet firm resolution leadership.5. Governance, Risk & Compliance- Ensure compliance with InfoSec, regulatory, data governance, business continuity standards. - Maintain audit readiness, drive risk remediation, and ensure documentation quality. - Govern vendor partnerships and manage offshore/nearshore partner models.6. Continuous Improvement & Value Engineering- Drive value realization and cost optimization programs within application delivery services. - Identify opportunities for automation, process streamlining, and productivity uplift. - Standardize delivery methodologies, engineering practices, and operating models. - Leverage analytics & data insights to improve platform performance and delivery predictability.7. Strategic Planning & GCC Capability Scale-up- Contribute to multi-year roadmap for Guidewire application portfolio, upgrades, and transformation programs. - Drive demand planning, resource capacity management, workforce scaling, and skill evolution. - Partner with global leaders to identify additional workstreams for GCC expansion. - Build and strengthen GCC Center of Excellence (CoE).8. People & Organizational Leadership- Lead, mentor, and develop Guidewire engineering & service delivery teams. - Drive talent strategy, skill development, and certification uplift (especially Guidewire + cloud). - Establish a culture of high performance, accountability, and continuous learning.Qualifications:- 15 to 22 years of IT experience with minimum 6–8 years in platform delivery leadership. - Expertise in managing PolicyCenter, BillingCenter, and ClaimsCenter implementation/support. - Demonstrated success leading global IT delivery in GCC or similar distributed models. - Strong background in ITIL/ITSM, Agile/DevOps methodologies. - Bachelor’s degree in Engineering/Computer Science; MBA preferred.Preferred Skills:- Cloud experience along with Guidewire/Duckcreek platforms strongly preferred. - Familiarity with complementary ecosystem platforms (e.g., rating engines, CRM, DMS). - Experience in insurance domain preferred. - Familiarity with GCC operating models - Lean Six Sigma certification is a plus. - Strong executive communication and stakeholder engagement skills. - Experience managing large technology/vendor partnerships.

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