Team Lead - Insurance Domain(BPO)

Job Title:- TEAM COACHBUSINESS RESPONSIBILITIES:Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15–20 TSOs⚡ Required Qualifications:✓ Full-time Graduation.✓ Experience: Min 2–3 years TL Experience into sales.⚡ Skills & Process Knowledge:✓ Attrition Management and Control✓ Team Handling & BQ Management✓ Shrinkage Management and Control✓ Call Flow Analysis and Handling✓ Clear Understanding of KPIs and KRAs✓ Analytical Thinking & Decision Making✓ MIS Reporting & Understanding of CSAT, Quality Score, AHT, SLAWeek Off: 2 Rotational Week OffsAge Criteria: 25 – 31 YearsSalary: Upto 5.5 LPALanguage Skills:✓ English (Full Professional Proficiency)✓ Hindi (Full Professional Proficiency) (Mandatory)

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