Clinic Account Manager (Field renewals - health insurance)

Clinic Account ManagerLocation: Hyderabad | Function: Renewals & Client Servicing | Type: Full-TimeAbout the RoleAt Even Healthcare, we don’t just sell health plans — we deliver peace of mind.As a Relationship Manager, you'll be the go-to expert for customers post-purchase. You’ll own a portfolio of accounts, ensure every customer knows how to use their plan, solve service issues, and most importantly — retain and grow revenue through excellent customer experience.This is not a back-end desk job. It's a high-impact, on-ground role where you meet real people, solve real problems, and see the difference you make.What You’ll DoDrive Renewals & RetentionMeet customers whose plans are up for renewal.Build trust, solve blockers, and ensure they continue with us for the long term.Keep track of renewal timelines and close them proactively.Customer Servicing & OnboardingEducate customers on how to use the app, file claims, and access health services.Be the go-to person when they need support — from hospital visits to documentation help.Solve Escalations On-GroundHandle critical customer escalations — especially when things go wrong.Coordinate with internal teams to resolve issues quickly and empathetically.Grow Revenue from Existing AccountsIdentify opportunities to cross-sell and upsell additional services.Pitch value-added offerings that make sense for each customer.Drive referrals from happy, well-serviced clients.What Makes You a Great Fit1–4 years of experience in Field Sales, Insurance Renewals, Customer Servicing, or HealthcareExcellent communication in Hindi + English + Regional language of the cityEmpathetic, patient, and able to handle tough conversationsTech-savvy — you’re comfortable with mobile apps, digital processes, and CRMsTarget-driven and self-motivated to own customer outcomes.

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