Cosmo DB Engineer

Cosmos DB – Support Engineer - JD- Role requirements Bachelor’s degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience - Experience with Cosmos DB is Mandatory - Excellent communication skills — ability to explain complex technical topics clearly to customers and internal stakeholders. - Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets. - Experience working in a team environment, managing a diverse workload - Must have experience working in 24*7 shift in a ticket based support environment. - Flexible to work in different shifts including in Americas EST & PST hours - Willingness to work in Hybrid mode from office - Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.- Technical SkillsDeep understanding of Azure Cosmos DB fundamentals, including architecture, APIs (SQL, MongoDB, Cassandra, Gremlin, Table), and typical operational concerns. - Strong knowledge of database technologies including MongoDB, MS SQL, and NoSQL concepts (partitioning, consistency, replication). - Experience with Azure Data Factory, Azure Synapse, and Azure SQL Services (including Managed Instance). - Hands-on experience with data pipelines, ingestion methods, ETL/ELT workflows, and streaming where relevant. - Proven ability to troubleshoot big data production environments (on-premise and cloud). - Highly proficient in database Backup, Restore, Recovery, Linked servers reorganizing indexes & performing integrity checks - Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering. - Excellent understanding of Database concepts and deployments - Strong proficiency in diagnostic and monitoring tools, logs analysis, and performance tuning.Desirable Skills:- Excellent Communication Skills – Verbal, listening, and written (including technical writing). - Passion for technology, lifelong learning and professional development. - Microsoft certifications in Azure Cosmos DB / Azure Data Platform / MongoDB - Database & SQL Expertise (Good to Have) - Basic Networking, Storage and Platform troubleshooting skills. - Experienced in any of the programming languages: C#, C++, Java, JavaScript, python, Scala or Node.js. - Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like OpenStack

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