English Second Language Instructor

Role - Operations Manager - Assessment Development DepartmentExperience -= 4+ yearsWoerk Location - HyderabadWorm Mode - Hybrid (3 days WFO & 2 days WFH)Required Notice Period - Immediate JoinersNote - We need a candidate who is currently working in the Assessment Development department and/or is willing to handle operations activities. A candidate with EdTech experience will be a good fit.OverviewWe are seeking a dynamic and detail-oriented Manager/Senior Manager to lead the Operations team. He/she will be responsible for managing a team of 80-100 people, ensuring operational efficiency, compliance with quality standards, and seamless coordination across cross-functional teams. A working knowledge of assessment workflows, academics, and scoring will be beneficial.Responsibiliters- Lead and manage the Assessment Operations team of 80–100 employees in India. - Oversee day-to-day operations, ensuring high-quality and timely delivery of tasks. - Collaborate with US counterparts to align processes, share best practices, and ensure smooth coordination across geographies. - Drive process improvements, standard operating procedures (SOPs), and efficiency initiatives. - Ensure adherence to academic and operational integrity, compliance, and organizational policies. - Mentor, coach, and manage the professional growth of team members and managers. - Prepare reports, updates, and insights for leadership and global stakeholders. - Manage account-level P&L with responsibility for cost optimization, resource planning, and financial performance. - Create and present account highlights, dashboards, and business reviews for leadership and stakeholders. - Identify risks, propose mitigation strategies, and drive continuous improvement initiatives.Required Skills- Postgraduate degree in Education, Management, or a related academic field. - 4+years of relevant experience in academia, assessments, or large-scale operations. - Proven experience in P&L ownership, financial planning, and account management. - Strong track record of leading large teams (80–100 employees or more). - Experience working with US or global stakeholders in a cross-cultural environment. - Strong leadership, analytical, and stakeholder management skills.Applicants matching the above skills can connect with Abhishek via abhishek.m@ or Call / WhatsApp on 9154908075

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