Team Lead

Greetings from Live Connections Job Title: Team Leader Location: Hyderabad Work Mode: Work from Office (WFO)Notice Period: Immediate JoinerSalary: Up to 5 LPALanguages : Telugu , Hindi , English Key ResponsibilitiesTeam Management: Manage a team of 20 to 30 agents while monitoring performance standards against planned objectivesPerformance & SLA: Set and meet performance targets for accuracy, efficiency, and quality to ensure client SLAs are met.Quality & Feedback: Document and report quality issues, provide systematic feedback to team members, and drive the team to achieve quality targets.Operations: Handle escalations, manage daily reports, and maintain up-to-date knowledge of process developments.Retention: Responsible for taking care of team attrition and shrinkage.Qualification & ExperienceEducation: Graduate or $10+2+3$ with good communication skillsExperience: A minimum of 2 years of experience as a Team Leader is mandatory.Domain Expertise: Should have 2-5 years of experience specifically as a Team Leader in an Inbound Customer Service process.How to ApplyPlease send your updated CV to . 7995831110

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