Global Technical Coordination Manager

Global Technical Coordination Manager Main Purpose of Role• Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expeditingcontracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes acrossaffiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.• Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.Key AccountabilitiesA. Global Contract Governance & Delivery- Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised clientinterface and seamless regional handover- Define and enforce standardised workflows, service levels, and reporting across affiliates to solveinconsistency and speed‑of‑response issues.- Oversee vertical management of supply chain services via the Global Technical Coordination Centre(agency model where applicable), including sourcing and booking inspectors, report review, and accurateinvoicingB. Team Leadership & Shift Operations- Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, andescalation paths to sustain 24×5/24×7 responsiveness.- Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection,booking discipline, report expedition, and template‑compliant invoicing.C. Performance Management- In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCRreporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.- Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value ofglobal contracts to local teamsD. Technology Ownership & Transition- Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migrationto new generation Execution System in 2026, including role‑based access, digital field inspections, andvalidation prompts- Partner with IT to configure structured access for Coordinators/Managers, Inspectors,Customers/Vendors and integrate with Invoicing System for charging flows.E. Risk, Compliance & Client Experience- Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces- Own incident management, claims escalation, and flash reporting for urgent NCRsAt all times, comply with SGS Code of Integrity and Professional Conduct.Job DescriptionCore Competencies• Strategic thinking• Strong verbal and written communication skills• Self motivated• Delivery focused• Active listener• Strong collaboration skillsSkills & Knowledge• Good understanding of OG EPC and/or Operator environment. Desired to work for EPCs/Operators.• Must have good communication skills at all levels• Multi projects/contracts management skills• International exposure.• Strong team managerial experience.• Knowledge of international technical standards (e.g. ASME, EN)• Knowledge of a selection of Industries including, Energy, transportation & Manufacturing• Team player with a real ability to network and collaborate• Ability to work independently and coordinate several activities simultaneously• Clear understanding of the current service needs in TIC industry• Able to actively engage with senior management level executives in a way that will make him/her understand thechallenges their companies are faced with.• Solution oriented problem solver who can deal in an assertive way with different corporate cultures.Experience• 3-5years’ experience in TPI/QAQC coordination activities - MUST• Minimum 2-year experience in EPCs and/or Operators in OG Industry - DESIRABLE• Must Have experience in working with TIC Company • Experience in dealing with claims and complaints.• Experience in developing new reporting /auditing templates for new service scopes.• Familiar with matrix structured international organisations advantageousQualifications• Must – technical background• Must – business grade English languagePerformance Indicators & Deliverables• Achievement of revenue and performance improvements in selected contracts,• Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours• Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate.• Global Delivery Win Ratio: improved conversion SCS call‑offs; reduced lost requests due toresource/cost/response gaps• Affiliate Alignment: reduction in dual coordination; adherence to global process and timelineIf interested, you can share your Cvs at

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