Manager - Voice Process

About the Role:We are looking for an experienced Manager – Voice Process (Telesales) to lead large B2C sales teams, drive revenue, and ensure operational excellence in a fast-paced, target-driven BPO environment.Key Responsibilities:Manage and oversee telesales / voice process operationsLead and guide Team Leads and executives to achieve B2C sales targetsDrive revenue, productivity, and conversion performanceMonitor and control attrition and shrinkageConduct regular performance reviews, coaching, and leadership development sessionsTrack and analyze KPIs such as AHT, productivity, and sales metricsHandle critical escalations and ensure timely resolutionMaintain MIS reports, dashboards, and performance trackingEnsure adherence to process guidelines, quality standards, and complianceCollaborate with cross-functional teams for process improvements and business growthKey Requirements:Minimum 10+ years of experience in Voice Process / Telesales (B2C Sales)B2C Sales experience is mandatoryStrong team handling experience (mandatory)Proven experience in managing attrition and shrinkageExperience in handling large telesales teams and multiple layers (TLs/AMs)Strong understanding of call center metrics (AHT, conversion, productivity, etc.)Excellent leadership, communication, and stakeholder management skillsAbility to work in a high-pressure, target-driven environmentCandidates with 15 days notice period or immediate availability preferredContact Details:

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