Operational Specialist

Operations SpecialistPurpose: Serve as the central coordination hub across vendors, data, and internal execution ensuring projects move efficiently and communication stays aligned. Core Responsibilities:Vendor & Supply Chain Coordination• Primary point of contact for India-based vendors:o Ixorealo Soumitrao Pragati Printingo Apparel & merchandise vendorso Packaging vendors• Track raw material orders, timelines, and inventory status• Coordinate shipping, logistics, and documentation• Identify delays and proactively communicate solutionsData & Reporting Support• Compile and maintain monthly reporting:o SPINS (consumption data)o Numerator (consumer insights)o Amazon / DTC (if possible)• Assist in building dashboards and summaries for leadership• Support data pulls, organization, and analysis requests• Building simple, effective, beautiful decks for sales and presentationsClinical & R&D Coordination• Manage communication with Ixoreal and partners on clinical studies• Organize and maintain:o Study summarieso Key findingso Supporting documentation• Help prepare internal and external-facing summariesProject Management & Admin Track tasks across teams (Slack, WhatsApp, email follow-ups) • Organize requests (ex: Jess’ WhatsApp items) • Maintain centralized documentation (SOPs, trackers, timelines) • Ensure accountability across vendors and partners Optional Add-ons • Logistics / Transportation o Coordinate shipments, freight partners, and timelines o Track deliveries to warehouses or retailers o (Only in regard to overseas shipments – we will handle domestic shipments) • Customer Support o Assist with customer inquiries (email/chat) o Route issues to appropriate internal team o Track common issues for improvement insights • Marketing Support (for India resources) o Track deliverables, timelines, and requests o Organize assets, files, and feedback loops o Support execution of campaigns (non-strategic)Success Metrics• Clear, consistent, timely communication is key• On-time vendor delivery• Accuracy and timeliness of reporting• Reduced internal follow-ups / bottlenecks

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