Senior Production Support Specialist

We’re Hiring: Senior Production Support ExpertIf you’re the person everyone calls when things get tough — the one who can dissect complex issues, stabilize live environments, and guide teams through high-pressure situations — we want to meet you.In this role, you will:Lead deep-dive production issue investigationsOwn technical architecture, baseline, and configuration️ Serve as the escalation point for complex system failuresDrive operational excellence, performance, and availabilityCollaborate across Dev, QA, Operations, Customers & Vendors⚙️ Strengthen our incident, problem, and change management processesYou’ll thrive here if you love:✔ Working on mission-critical systems✔ Seeing the immediate impact of your expertise✔ Mentoring engineers and improving how systems run✔ Solving puzzles across software, infrastructure, and integrationsExperience we’re looking for:✨ 8 to 10 years in Systems Engineering / Production Support✨ Strong debugging & RCA expertise✨ Experience in high-availability, performance tuning, monitoring✨ Familiarity with CI/CD, configuration management, ITIL✨ Bonus if you’ve worked in transportation, defense, or other regulated industries

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