Job Title:
Assistant Manager
Company: TP
Location: Hyderabad, Telangana
Created: 2025-12-18
Job Type: Full Time
Job Description:
About the Role:We are on the lookout for a passionate and experienced NPS (Net Promoter Score) Manager to join our International Telecom Process vertical.Key Responsibilities:Analyze NPS data to identify customer insights & trendsDrive initiatives to enhance customer satisfaction & loyaltyCollaborate with cross-functional teams for CX improvementMonitor KPIs and build dashboards for performance trackingPresent findings and action plans to senior leadershipWhat We’re Looking For:5+ Years of experience in NPS/CX roles (BPO/Telecom preferred)Excellent analytical & communication skillsProven track record in improving customer satisfactionStrategic thinker with hands-on execution abilitiesMust be flexible to work in a global, fast-paced environment