Program Manager

What would your day look like? Serving as the primary point of contact for Clients Build and maintain strong relationships to ensure client satisfaction and long-term engagement. Define program scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, and resource allocation strategies. Facilitate regular updates and reviews with internal teams and clients. Ensure alignment between client expectations and project execution. Identify potential risks and issues early. Develop mitigation strategies and escalate critical concerns appropriately. Monitor program budgets and ensure financial targets are met. Provide forecasts and manage changes in scope or cost. Collaborate with engineering, QA, support, and other departments. Ensure seamless execution across multiple teams and geographies. Track key performance indicators (KPIs) and program health metrics. Deliver regular reports to clients and internal leadership. Gather feedback from clients and teams to improve processes (CSAT). Implement best practices and lessons learned in future programs. Who are we looking for? Experience managing client communications including regular status updates, the MBRs and QBRs and bringing the action items to closure Manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery Experience with technologies such as Azure or CRM or Cloud Solutions in dev capacity would be preferred Communicate project status to partners and several important teams around the organization Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, technical, and customer’s goals Experience understanding technical architecture and design aspects in Infrastructure and Application space Experience managing programs with remote/distributed teams PMP, CSM, CSPO or any other relevant certification in related space will be added advantage. 7 to 10 Yrs. overall experience and more than 4 years in client Program mgmt. A bachelor's degree in computer science or information science or related field education/experience

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