Senior Manager - QA (SWIFT Payments) [T500-25839]

About CIBC:CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.About CIBC India:CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.What CIBC India Offers:At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition programOur spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwideWe cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.What You’ll Be Doing (position summary):The Sr QA Manager for Payments is responsible for leading the quality assurance and control functions for the wire payments and commercial payments hub platform. This role ensures robust, secure, and compliant payment processing solutions by overseeing test planning, execution, automation, and compliance with regulatory and security standards. The manager collaborates with product, development, and operations teams to deliver high-quality solutions supporting business objectives.At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed (responsibilities):Develop and implement QA/QC strategies, standards, and best practices for payments hub and wire payment platforms.Lead, mentor, and manage a team of QA leads, analysts, and automation engineers to achieve quality goals.Oversee the creation and execution of test plans, test cases, and test scripts (manual and automated) for all payment initiatives, features, and integrations.Ensure comprehensive test coverage for functional, integration, regression, and user acceptance testing.Drive the adoption and enhancement of test automation frameworks for API and UI testing.Continuously improve test coverage, efficiency, and reliability through automation and process optimization.Ensure all testing activities adhere to regulatory and security requirements, including validation of payment workflows for compliance with local and international standards (e.g., RTR, SWIFT ISO 20022).Monitor, track, and report on defects, issues, and test results. Collaborate with development and product teams to triage and resolve defects.Identify, propose, and implement process improvements to enhance product quality and team productivity.Stay updated with industry trends and emerging technologies in payments and QA.Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals.Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities.Create a positive work environment and be an effective role model by championing CIBC’s mission, vision, and values.Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect.Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.CROSS-FUNCTIONAL RELATIONSHIPS:Collaborate with product, development, and operations teams to ensure end-to-end quality and compliance of payment solutions.Interact with internal stakeholders, including business analysts, product owners, and technology teams, to gather requirements and provide QA expertise.Work closely with external vendors and partners as required for payment platform integrations, compliance, and testing.Coordinate with compliance, risk, and information security teams to ensure adherence to regulatory and security standards.As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.JOB DIMENSIONS:Responsible for delivering complex work packages independently and ensuring timely completion of assigned deliverables.Provides advisory and support services to QA and business partners regarding application defects and enhancements.Contributes to the achievement of business unit goals through advanced technical expertise and solution delivery.Experience: 10+ years of experienceWho You Are (skills/qualifications):Must Have Skills:10+ years of QA experience, with at least 2 years in a managerial role.Experience with wire payments, payments hub, banking, or financial services platforms.Strong knowledge of payment standards (e.g., SWIFT) and regulatory compliance.Hands-on experience with test automation tools and frameworks (e.g., Selenium, ALM, JIRA).Expertise in payment domain processes and compliance standards (e.g., RTR, Swift ISO 20022).Excellent leadership, communication, and stakeholder management skills.Strong analytical and problem-solving abilities.Privacy:By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.

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