Analyst

We are seeking an experienced Alemba ITSM Developer to join our team in Hyderabad. The ideal candidate will have over 5 years of experience and will be responsible for designing and implementing workflows within the Alemba ITSM platform.Required SkillsAlemba ITSMWorkflow DesignCMDBBusiness RulesIncident ManagementResponsibilitiesDesign and implement end-to-end workflows in Alemba ITSMCustomize fields, forms, and templates within the ITSM platformImplement and maintain business rules for service management processesManage and support Configuration Management Database (CMDB) integration and data integrityProvide L2 and L3 support for production issues related to workflows and service managementTroubleshoot and resolve complex workflow and process automation issuesCollaborate with stakeholders to understand business requirements and translate them into technical workflowsEnsure compliance with ITIL-based service management practicesQualificationsEducation: Bachelor's degree in Computer Science or a related fieldPreferred SkillsExperience with ITIL frameworksStrong problem-solving skillsExcellent communication and collaboration abilities

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