Salesforce Quality Analyst

Role OverviewWe are looking for a highly motivated QA Engineer to join the Client Engineering team. This role requires strong analytical skills, hands-on QA experience, and the ability to work closely with developers, product managers, and business stakeholders. You will be responsible for ensuring the quality, stability, and reliability of customer-facing features across multiple cloud and on-premise applications.ResponsibilitiesQuality Assurance & Testing- Design, develop, and execute functional, regression, Smoke, Sanity integration, and end-to-end test cases. - Validate new enhancements delivered across multiple modules including Case Management, Entitlements, Agentforce, Mobile, AI-driven features, and internal tools. - Perform UI testing, API testing, and validate data consistency across systems. - Identify, document, and track defects using Jira and follow through to closure. - Work closely with development teams to reproduce, debug, and validate fixes.Process & Collaboration- Participate in requirement grooming, design discussions, and provide test impact analysis. - Drive QA planning, test strategy, and quality gates for each deployment cycle. - Collaborate with cross-functional teams across Onsite + Offshore to ensure smooth delivery. - Provide testing support during UAT, Prod Validation, and hypercare phases. - Prepare RCA for UAT/PROD DefectsRelease Quality Ownership- Ensure releases meet Client quality standards with zero critical production defects. - Maintain test results, QA reports, and sign-off documents. - Raise quality risks early and propose mitigation plans.Skills & QualificationsRequired:- 3–7 years of experience in Software Testing (Manual + Automation). - Strong knowledge of QA methodologies, defect lifecycle, and SDLC. - Hands-on experience with API testing tools (Postman, Swagger). - Ability to write clear test cases, scenarios, and traceability matrices. - Experience working in Agile/Scrum development environments. - SOQL experience is required - Strong analytical, debugging, and communication skills.Preferred / Good to Have:- Experience with Salesforce testing (Service Cloud, Agentforce, Flows). - Mobile testing (Android / iOS). - Develop and maintain automation scripts using the Robotic Automation Framework QA tech stack (Selenium, Java, TestNG or internal automation frameworks). - Assist in converting manual regression test cases to automation. - Knowledge of CI/CD, Git, Jenkins.Behavioral Expectations- Strong ownership of deliverables and timelines. - Ability to work with minimal supervision. - Proactive in identifying quality gaps. - Team player with strong collaboration with onsite/offshore teams. - Willingness to learn Client business processes and new technologies.

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