ITIL Analyst

ITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management]Kindly share resume to nsenthil.kumar@ with Sub of "ITIL" along with notice period.ResponsibilitiesService Request Management- Provider will partner with Customer to improve auto-routing of service requests to the correct resolver groups and minimize number of hops.Change Management- Provider will provide assistance as required for major changes being implemented which have a direct impact on end user productivity.Release Management- Provider will provide assistance as required and partner with other Customer resolver groups to help minimize end user impact on all planned releases. - Proactively engage with Customer resolver groups and project teams to forecast impact, build knowledge articles and adjust staffing levels as required for all planned releases and roll outs.Configuration Management- Provider will provide inputs to Customer to help improve the overall usage and accuracy of configuration items.Knowledge Management:- Provider will contribute, organize, facilitate and maintain the knowledge base. - Provider will align a knowledge manager to work directly with Customer stakeholders to enhance the content and quality of the knowledge base. - Provider will create self-service knowledge articles based on frequently reported incidents to make end users self-sufficient and enable them to resolve frequent issues without reaching out to the Service Desk.Qualifications we seek in you!Minimum Qualifications- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. - Minimum 3 years of experience.Preferred Qualifications/ Skills- [Service Req/Incident/Problem/change/configuration/Knowledge management]

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