Key Account Management Specialist ( Digital Solution Advisor)

Digital Solution Advisor (Key Account Management/Postsales) Job Description The Digital Solution Advisor (DSA) is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer. The DSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn. Job Summary: HighRadius End-to-End Sales and Customer Management Process HighRadius follows a “Two-in-a-Box” model where DSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer. The different stages of such a process usually include: • Initial connect and prospecting • Understanding prospect business needs and requirements • Creating and demonstrating value of HighRadius products to prospects using Business Cases/ ROI models • Aligning with various stakeholders in the prospect’s organization • Preparing and reviewing contracts • Renewal of contracts • Proactive churn risk management • Escalation Management • Negotiation and closing the deal/ opportunity Responsibilities • Work along with the AE to move deals/ opportunities through the pipeline. • Interact with the prospect/ customer on a day-to-day basis. • Requirement gathering and Customer qualification via a systematic analysis of customer business. • Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience). • Develop a detailed Cost Benefit ROI/ Business Case model. • Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure. • Churn management - maximize customer satisfaction • Analyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfaction • Negotiate and close renewals • Proactively manage customers to minimize churn Requirements • Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer Success • Hands-on working experience with ERP software’s and/or cloud computing knowledge is an advantage  3-10 Years of experience is preferred • MBA and undergrad from reputed institutions is an advantage • Experience in working with North American or European customers in a consultative sales role would be an advantage • Prior Accounts Receivable knowledge would be an advantage Soft Skills • Highly Organized and Self Motivated • Possesses excellent communication and presentation skills • Comfortable interacting with CXO level employees of Fortune 1,000 companies • Excellent at teamwork and ability to work in a distributed delivery environment • Possesses and demonstrates high integrity and credibility as perceived by all those with whom they will work • Strong intellect coupled with proficient commercial instincts Unwavering focus on results/target

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