Customer Engagement Specialist

Freshly is a fast-growing quick-delivery platform focused ongenuinely fresh, high-quality food— fruits, vegetables, freshly milled atta, dairy, and more. As we grow, we are looking for customer-focused individuals who can help us build a strong and thoughtful customer experience.We are currently hiring for: Customer Engagement Specialist Key Responsibilities: Convertnew leads into active customers Call customers to introduce Freshly and explain the offering Work oncustomer retention and churn management Re-engage inactive customers and strengthen relationships Conductcustomer interviews to gather insights and feedback Share customer insights with the team to improve the product and experience Qualifications: Graduate (any stream) Minimum 1 year of experience in Customer Support, Customer Success, Telecalling, or similar roles Strong communication skills inHindi and English Comfortable handlingcustomer conversations on WhatsApp and phone calls Customer-first mindset with patience and problem-solving ability Key Skills required Lead conversion and follow-ups Strong verbal communication & calling etiquette Customer retention & churn management Customer interviews & insight gathering Relationship building and persuasion

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