Partnership and Alliance Manager

This role is for one of the Weekday's clients Salary range: Rs Rs ie INR 11-20 LPA) Min Experience: 5 years Location: Delhi JobType: full-time The Partnership & Alliance Manager will be responsible for building, governing, and scaling a reliable partner ecosystem across multiple regions. This role focuses on vendor onboarding, commercial negotiations, service-level governance, compliance management, and cross-functional coordination to ensure high-quality, safe, and cost-effective operations. Requirements Key Responsibilities Partner Acquisition & Supply Development - Identify, evaluate, and onboard partners in line with phased supply expansion plans. - Negotiate commercial agreements including MoUs, rate cards, inventory allotments/blocks, cancellation policies, and payment terms. - Build long-term, scalable partnerships aligned with operational demand. Governance & Performance Management - Define, implement, and enforce SLAs covering service quality, timeliness, hygiene, safety, and customer experience. - Maintain vendor scorecards and conduct quarterly business and performance reviews. - Drive continuous improvement through corrective actions and incentive/penalty frameworks. Compliance, Safety & Risk Management - Ensure all partners meet licensing, permit, GST, insurance, and applicable regulatory requirements. - Oversee compliance with aviation, transport, and state-level regulations where applicable. - Lead site audits, safety checks, and incident response readiness. Capacity Planning & Pricing - Manage seasonal and event-based capacity planning aligned with demand cycles. - Enable dynamic pricing structures in line with operational peaks, festivals, and pilgrimage schedules. - Ensure optimal utilization and cost efficiency across partner networks. Financial Controls & Reconciliation - Ensure accurate e-invoicing, timely reconciliations (T+5), and closure of commercial disputes. - Manage bonus, penalty, and incentive mechanisms linked to partner performance. - Coordinate closely with finance teams to maintain fiscal discipline. Systems & Digital Enablement - Drive adoption of vendor portals for inventory, rates, blackout dates, document management, and digital KYC. - Maintain high-quality partner content including photos, amenities, and service descriptions. - Ensure consistent use of CRM, ticketing, and audit tools across partner operations. Stakeholder Management - Liaise with external authorities, boards, and insurance partners. - Collaborate with internal teams including Operations, PMO, Finance, Legal, and Customer Support to ensure seamless execution. - Act as the central point of contact for alliance-related escalations and coordination. Must-Have Skills & Tools - Strong expertise in partner contracting, negotiations, and SLA design. - Experience creating operational playbooks and governance frameworks. - Solid understanding of regulatory and compliance requirements. - Advanced proficiency in Excel/Google Sheets; basic SQL knowledge is a plus. - Hands-on experience with CRM/Vendor Management systems (e.g., Zoho, Salesforce). - Familiarity with e-sign tools, document management platforms (Drive/SharePoint), ticketing systems (Freshdesk/Zendesk), audit tools (SafetyCulture/iAuditor), and mapping tools. Skills Partnership Development · Strategic Alliances · Vendor Management · Contract Negotiation · SLA Governance · Compliance Management · Capacity Planning · Business Alliances

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