Delivery Manager

We are seeking experienced Delivery Managers / Technical Project Managers to lead customer delivery projects end-to-end — from scope definition to go-live. The ideal candidate has experience in customer-facing delivery or implementation roles in SaaS/product /Services companies, with strong project management, stakeholder management, and technical aptitude. Key Responsibilities 1. Client Scope & Requirements Management • Collaborate with clients to define, document, and manage project scope, requirements, and success metrics. • Act as the primary client point of contact to ensure alignment between expectations, deliverables, and timelines. • Maintain all project artifacts, including scope documents, requirement trackers, and sign offs. 2. End-to-End Project & Program Management • Lead project delivery across the lifecycle — planning, execution, testing, and go-live• Own project timelines, budgets, quality, and resource allocation. • Track deliverables and milestones to ensure on-time, on-budget completion. 3. Business Process Mapping & Documentation • Analyze and document client business processes, system workflows, and integrations. • Work with Product Analysts and Solution Architects to define KPIs, personas, and data architecture. • Review documentation, facilitate client sign-offs, and prepare approach notes for internal teams. • Translate business requirements into UI/UX and functional specifications in collaboration with product and design teams. Qualifications • 7–10 years of experience in project delivery or program management roles in SaaS or technology product companies. • Proven experience in customer-facing implementation or delivery projects. • Strong skills in business process mapping, project governance, and client engagement. • Proficiency with project management and issue-tracking tools Familiarity with API documentation, system design, and data architecture concepts• Excellent communication, stakeholder management, and problem-solving abilities. • Ability to thrive in a fast-paced, agile environment with shifting priorities.

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