Guest Relations Specialist

Job Purpose:The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Sales Gallery. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the sales team to enhance customer engagement and conversion.Key Responsibilities:Welcome and greet customers at the Sales Gallery in a warm, professional, and courteous manner.Understand customer requirements and direct them appropriately to the sales team.Assist customers with initial queries related to projects, offerings, and amenities.Coordinate with the sales team to ensure smooth customer flow and appointment management.Maintain visitor records and ensure proper documentation as per company process.Ensure the Sales Gallery ambience, hygiene, and overall presentation meet brand standards.Handle customer concerns or queries with empathy and escalate when required.Support the sales team during events, site visits, and promotional activities at the gallery.Eligibility & Requirements:Background: Cabin Crew with International Aviation experience (mandatory).Excellent communication skills with strong customer-handling abilities.Presentable personality with a high level of professionalism and grooming standards.Experience in delivering premium/luxury customer service.Ability to multitask and work in a fast-paced, customer-facing environment.Proficiency in English and Hindi; knowledge of additional languages is an advantage.Key Skills & Competencies:Exceptional interpersonal and communication skillsCustomer-centric approachProblem-solving and coordination skillsTeam player with a proactive attitudeStrong service orientation and attention to detailPls share your resume at Kanika.bhambri@

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