Analyst Technology (Linux)

What we do:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.What will you do:The Analyst - Technology , is a highly skilled technical professional responsible for supporting and managing Linux technologies, Storage systems, backup technology, AWS and visualization platforms. With 8–12 years of hands-on experience, this role involves troubleshooting and optimizing enterprise systems, ensuring high availability, and delivering efficient IT service solutions. The Analyst - Technology will be the go-to expert for resolving complex technical issues, administering cloud (AWS ) and visualized infrastructure services (VMware/Nutanix), He will oversee day-to-day system operations, provide escalated support, and ensure the performance and security of Linux-based systems, cloud resources, and virtualized environments. he will collaborate with cross-functional teams, and contribute to the optimization of IT services while maintaining a focus on scalability, performance, and security.Responsibilities:Linux Technologies Support:- Provide advanced support and troubleshooting for Linux Server environments (SUSE Linux Enterprise Server (SLES), Redhat, Amazon Linux etc.).Backup Technologies Support:- Administer and troubleshoot issues related to file backup systems, system performance, system networking, and system security.AWS Support & Management:- Provide support for AWS cloud infrastructure, including resource provisioning, network configuration, and security management.- Administer and troubleshoot AWS instances, storage, Backups, and other cloud services.- Assist with cloud migration and integration strategies, ensuring optimal cloud performance and cost-efficiency.Virtualization Support:- Support virtualization technologies such as VMware vSphere/Nutanix.- Manage virtual machines, hosts, and clusters, ensuring high availability, performance, and efficient resource allocation.- Implement and troubleshoot VM snapshots, templates, and resource pools.Incident & Problem Management:- Handle escalated support tickets, providing resolution to complex issues in a timely manner.- Collaborate with cross-functional teams to resolve system issues, focusing on root cause analysis and preventive measures.- Monitor system health and proactively address potential system failures or performance degradation.System Performance & Optimization:- Monitor the performance and health of Windows, Azure, O365, and virtualized systems.- Optimize system configurations to improve performance, scalability, and availability.- Perform system tuning, backup verification, and disaster recovery testing.Documentation & Reporting:- Maintain comprehensive documentation of system configurations, troubleshooting steps, and known issues.- Generate regular reports on system performance, service requests, and support tickets.- Document processes for knowledge sharing and team reference.Security & Compliance:- Ensure systems comply with security best practices, applying security patches and updates.- Configure and manage firewalls, antivirus, and other security measures to protect systems.- Assist with security audits and ensure compliance with internal security policies and industry standards.Team Collaboration & Knowledge Sharing:- Collaborate with other engineers, network teams, and IT staff to provide integrated IT solutions.- Mentor and train junior support engineers, sharing knowledge and best practices.- Participate in internal knowledge-sharing sessions and provide expertise on complex system issues.Technical Competencies:- Strong proficiency in Linux Server environments.- Experience with AWS cloud services.- In-depth knowledge of storage and backup technology.- Expertise in VMware/Nutanix, including troubleshooting and performance tuning.- Knowledge of shell scripting for automation of routine administrative tasks.Qualification, Experience & Certification:- Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.- 5-10 years of hands-on experience supporting and managing Linux system technologies.- Solid experience in AWS cloud service management.- Strong background in virtualization technologies, such as VMware/Nutanix.- Hands-on experience with storage, backup solutions and disaster recovery strategies for systems and cloud environments.- SLES/Redhat Certified (preferred)- VMware Certified Professional (VCP) certification (preferred)-AWS Certified (Preferred)

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