Senior Technical Support Specialist - BioTech/Healthcare domain

We are looking for multiple tech support consultants who can work remotely from India for our client in California, USA. Must be willing to work during PST shift hours. Please share profiles to . Candidate should have worked on BioTech/Healthcare/Life sciences domain experience.As a Technical Support Specialist, your day would primarily consist of handling inbound customer calls related to our Unity Software suite and working with our laboratory customers to resolve their Unity software issues. You will document customer calls/cases in our CRM database, Salesforce, and manage cases there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions, as needed. In addition to working with a solid team of Technical Support Specialists, you may have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.How the Candidate Will Make an Impact: · Assist clinical laboratories that use Unity software suite to provide the best care possible to their physicians and patients.· Handle customer calls for requests and complaints per procedures; meet or exceed metrics expectations.· Take ownership of the customer relationship and promptly resolve Unity software issues.· Log/document cases in Jira and manage cases through resolution and closure.· Learn and master our Unity software product offerings and how they benefit our customers.What the Candidate Brings: · Bachelor’s degree in IT, computer science, or a related technical discipline is strongly preferred. An Associate’s degree with emphasis in an IT/computer field plus a minimum of two years’ work experience in a related life science, clinical/technical, or computer discipline may be considered.· Two or more years of customer service/call center experience is required. Clear communication skills in English are required. Experience successfully supporting U.S. customers is highly desired.· Experience in information technology related to life sciences, biotech, or the medical/laboratory field is very helpful.

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