Customer Success Associate

RESPONSIBILITIES Manage a portfolio of High-Value Accounts and ensure consistent engagement. Develop a customer-first approach to understand client pain points and drive better support outcomes. Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements. Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues. Ensure maximum feature adoption through hands-on learning and effective enablement. Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients. Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction. Demonstrate excellent interpersonal and communication skills in all interactions. Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager. Maintain a clear, professional, and informative communication style in all client interactions. Exhibit strong customer service skills and problem-solving ability. Utilize Excel for reporting, data analysis, and customer insights. SKILLS Have a clear, professional and informative communication style Good customer service skills Knowledge of Excel

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