Customer Support Associate

About the Role:We are looking for a Customer Support Associate to join our support team. This role is suitable for both freshers and experienced candidates who possess strong communication skills and a customer-first mindset. The selected candidate will be responsible for handling student/customer queries across multiple channels and ensuring a smooth support experience. Key Roles & Responsibilities:• Respond to student/customer queries via support emails in a timely and professional manner.• Handle inbound and outbound calls to resolve student/customer concerns.• Manage and respond to reviews on platforms such as Google, Play Store, and Trustpilot.• Conduct follow-ups with Premium students/customers.• Coordinate with internal teams (Sales, Tech, Finance, Product, etc.) for query resolution.• Monitor, identify, and troubleshoot basic technical or platform-related issues.• Handle escalation cases and assist with refund-related queries as per company policies.• Support daily operations and maintain accurate case documentation.• Prepare and update basic reports and trackers related to support activities.• Participate in internal and team collaboration calls.• Handle ad-hoc or special requirements from other teams as assigned.• Follow company processes, SOPs, and quality standards. Required Skills & Qualifications:• Graduate/Undergrad in any discipline.• Freshers or candidates with prior customer support experience are welcome.• Good verbal and written communication skills.• Ability to handle calls, emails, and basic tools/CRM systems.• Strong problem-solving and coordination skills.• Ability to multitask and work in a fast-paced environment.• Willingness to learn and adapt.

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