Customer Support Associate

Minimum QualificationsPrevious experience in an US based customer service environment (Tech support – Voice)US Healthcare industry (medical billing, clinical workflow, etc.) is preferred.Excellent English proficiency in verbal and written communicationsAccent neutralEducationBachelor’s degree or equivalent work experience in customer serviceEssential Duties & ResponsibilitiesProvides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction.Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.Proactively pursue projects within the Support team to enhance our business and customer service levels.Demonstrates initiative to constantly increase knowledge and skills in the products they are assigned.Constantly and proactively improves customer service skills.All other duties as assigned.Skills/KnowledgeStrong verbal and written communication skills, problem-solving/analytical, and troubleshooting skills.Excellent customer service skills.Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision

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