Executive - Operations Control Center

About Medanta:Over past 15+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India.We have hospitals in Gurgaon (Delhi NCR),Noida,, Lucknow, Patna, Indore & Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity (Gurgaon), Subhash Chowk (Gurgaon), Golfcourse Road (Gurgaon) and at the Delhi Airports. Our latest addition is a multi-super specialty hospital in Noida (Delhi NCR). We further plan to scale up our existing facilities and also expand into few more geographical areas.Medanta is constantly growing including launch of 'out-of-hospital' divisions which are comprehensive homecare services, pathology and pharmacy.Location : GurgaonWork Days : 6 days (Work from Office)Job Purpose:To ensure seamless Service Delivery and Customer SatisfactionKey Responsibilities :Managing Home Care appointments (Home Sample Collection, Nursing Care / Visits, Medicine delivery, Child and Adult Vaccination, Patient Care Giver at Home & Physiotherapy at Home)Handling customer complaints and follow-upsHandling calls — both inbound and outboundHaving knowledge of Home Care ServicesTracking and making recommendations for enhancing customer experience Home Care Services.Home Care operations assigned by supervisorDesired Skills :Good communication skills — both verbal and writtenGreat interpersonal skills and team work abilityGood analytical skills and quick thinkingDedication and passion to meet and exceed customer expectations — both internal and externalPositive, pro-active, motivated with “can-do” attitudeQualifications:2+ years of experience in healthcare/service industry/BPO

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