Senior Executive- Operations (Centre Based Assessments)

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid rule that has a requirement of working at least three days a week in the office.Senior Executive-Operations (Centre Based Assessments/ Test)About the role:You will be responsible for managing operations and delivery of Mettl’s assessments solutions in CBT (center-based test) mode for respective clients.Oversee the scheduling and logistics, ensuring optimal utilization of resources and facilities. Coordinate with internal teams and external vendors to ensure the availability of necessary resources for assessment delivery.Train and mentor assessment delivery staff to ensure adherence to standardized procedures and protocols.Monitor and track the progress of assessment delivery, ensuring adherence to timelines and quality standards.Troubleshoot and resolve any technical issues that may arise during the assessment delivery process.Completing the post drive part of documentation and reports submissionFinding opportunities to improvise the process.We will count on you to:Identify & manage CBT partnersSet-up best practicesManage deliveryClient management Vendor ManagementWhat you need to have:Bachelor’s degree in business administration, or related field; Master's degree preferred2-5 years of experience in managing and delivering online assessments, preferably within a center-based delivery modelStrong understanding of assessment methodologies, technologies, and best practices.Excellent organizational and project management skills, with the ability to multitask and prioritize effectivelyCommitment to upholding the highest standards of integrity, confidentiality, and ethical conduct.What makes you stand out:Excellent verbal and written communication skills, comfortable interfacing with business users, excellent excel skillsGood troubleshooting and technical skillsAble to work independentlyWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation

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