Senior Executive - Customer Success

Holiday Tribe is a Great Place To Work® Certified™ travel-tech company headquartered in Gurugram. Backed by leading VC firms like Powerhouse Ventures and GSF, and having recently raised pre series A funding, we are growing rapidly and setting the stage for the next phase of scale.We specialize in curated leisure travel experiences across 30+ global destinations, combining deep human expertise with a bold vision of building cutting-edge AI and technology that will transform how Indians plan and experience their holidays.Recognized as the Emerging Holiday Tech Company at the India Travel Awards 2023, we’ve also partnered with international tourism boards to bring world-class experiences to Indian travelers.At our core, we are a fun, performance-driven workplace on a mission to build the next big thing in travel — making holiday planning faster, smarter, and unforgettable.Role Overview:The Customer Success Executive plays a key role in enhancing the overall customer journey by ensuring every traveler experiences a smooth, personalized, and memorable holiday. This role focuses on building trust with customers post-booking, proactively supporting them at every stage of their journey, and adding value through timely communication, attention to detail, and thoughtful service delivery.Key Responsibilities:Own the end-to-end customer journey post booking, ensuring a seamless and stress-free experienceAct as the primary relationship manager for customers, addressing queries and concerns proactivelyCoordinate travel documents, vouchers, itineraries, and confirmations with a focus on clarity and ease for the customerAnticipate customer needs and provide timely updates to enhance confidence and satisfactionWork closely with internal teams and vendors to ensure smooth execution of servicesHandle escalations with empathy and solution-oriented thinkingEnsure customers feel supported, informed, and valued throughout their travel experienceCollect feedback and contribute insights to continuously improve customer experience standardsWhat We’re Looking For:Strong communication and relationship-building skillsGood knowledge of short-haul travel destinations and customer expectationsA proactive, customer-first mindset with high attention to detailAbility to manage multiple customers while maintaining service qualityPassion for creating meaningful and memorable travel experiences

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