Assistant Manager - Planning & Performance (Last Mile)

About noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.noon’s mission: Every door, every day.What you’ll do: Analyze hourly, daily, and weekly order forecasts to create optimal rider shift plans across hubsCoordinate with Recruitment, Training, and Operations teams to align rider availability with demand projectionsImplement dynamic rider rostering based on forecast changes, special events, and seasonalityTrack key logistics KPIs: on-time delivery %, average delivery time, rider productivity, rider attendanceCreate daily and weekly dashboards to report operational performance to fleet managers and leadershipConduct root cause analysis on SLA breaches, missed orders, and rider churnRecommend and implement corrective actions based on performance trendsWork with tech and product teams to automate and enhance planning toolsLiaise closely with dark store managers, fleet supervisors, and rider trainers to ensure operational targets are metSupport strategic initiatives like new city launches, dark store expansions, and process standardizationDevelop and maintain standardized templates for rider planning and KPI trackingPrepare ad hoc analyses and business cases (e.g., fleet sizing, cost optimization, incentive impact)What you’ll need:Bachelor's Degree in Business, Engineering, Supply Chain, Operations Management, or related field2–4 years experience in logistics, fleet management, demand planning, or operational excellence roles (experience in Quick Commerce is a strong plus)Strong analytical skills; proficiency with Excel/Google Sheets, basic SQL is an advantageFamiliarity with workforce management systems, routing optimization, and order management platformsExcellent communication skills (written and verbal)Ability to work under pressure in a fast-paced environmentStrong problem-solving mindset and attention to detailWho will excel?We’re looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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