Head of Collections

Key Responsibilities:-- Develop and implement comprehensive collection strategies to optimize recovery efficiency and reduce bad debts.- Analyze delinquency patterns, aging trends and payment behaviors to design targeted collection initiatives.- Lead recovery operations for digital media and corporate clients, ensuring adherence to credit policies.- Drive process automation and digitization within the collection lifecycle for enhanced performance monitoring.- Establish assurance mechanisms to ensure accuracy and accountability in collection transactions.- Collaborate with Finance and Risk teams to strengthen control frameworks and mitigate collection-related risks.- Lead a high-performing collections team, setting KPIs and monitoring performance outcomes.- Foster a data-driven and performance-oriented culture.- Negotiate payment settlements and terms with key clients and external agencies.- Maintain close coordination with business heads, finance controllers, and legal partners to resolve disputes.- Represent the collections function in cross-functional leadership meetings and strategic reviews.- Monthly dashboard & reporting to CFOKey Skills & Competencies:-- 10+ years in Collections/Recoveries across Digital/Print Media/Fintech/Auto- Strong expertise in credit & collections management within media or digital industries.- Proven track record in optimizing recovery processes and reducing delinquency rates.- Excellent communication, negotiation, and analytical skills.- Strong understanding of financial compliance, audit, and assurance frameworks.- Comfortable working in fast-paced, high-ownership environments.

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