Cinema Manager

Role: Cinema ManagerLocation: LucknowJob Purpose:To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centered on the Standard Operating Procedures and fair People Management practices.Key Responsibilities:- Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate). - Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives. - Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice. - Drive sales to enhance cinema performance. - COGS Control. - Ensures redressal of all customer complaints at the cinemas within stipulated timelines. - Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits - Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits - Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front-line staffing coordination with the training team, for operational efficiency. - Attrition Control by keeping close contact with cinema team members and keep them motivated. - Training of team on various initiatives (local and corporate) - Facilitates implementation of all marketing drives at the cinema as per the corporate directives. - Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid-course correction by the management. - Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations. - Statutory Compliance and Liaison. Interact with local authorities (Govt./Police/Developer) for smooth operations and timely support to the cinema). - Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.Other Job Specification:- P&L Handling Exposure - Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L of the Cinema. - Knowledge and functioning of Projection machine / software. - Meeting customer expectations (Patrons /Management/Statutory Bodies) while focusing at the business goals. - Build bridges amongst multifunctional team members for cohesive actions by the cinema team. - Responsible to the Area Manager/Regional Manager for delivery against targets. - Effective handling of External customers for ensuring value service delivery.

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