Service Delivery Director

Role Purpose and Scope:The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account- Work experience in an established Service organization with minimum 20 years of experience working within the Hitech / technology industry. - 18-23 years of leadership role managing multiple delivery teams globally - Ability to work with multiple delivery teams spread geographically supporting regional markets - Graduation, MBA in Operations - Preferred with Order Management, Deal Desk Support experience with any leading HiTech client. - Demonstrated opportunity & pipeline forecasting methodology experience - Proven experience of Digital Transformation implementation and working in complex IT environments - Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level - Experience in detecting revenue recognition issues - Experience in solution design, responding to RFP/ RFI’s - Proven experience working in a high-volume contract administration department - Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology - Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments - Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role - Excellent analytical skills and expert proficiency in MS Office, Workspace - Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic - global environment - Black/ Green Belt certification would be an added advantage

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