Technical Support Executive

Job Title: Technical Support Executive (Fresher B.Tech Graduates preferred)Location: Gurgaon, Sector 27 (On-Site)About CosmofeedCosmofeed is a creator-first platform offering tools and features that help content creators growand monetize their audiences. We’re building the future of the creator economy - and you can bepart of our journey!What you can expect to do in this role:- Provide timely and accurate responses to customer inquiries via chat, email, and phone. - Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps. - Ensure that customer requests are handled effectively and escalated when necessary. - Develop a deep understanding of Cosmofeed/SuperProfile products, including features, functionality, and best practices. - Educate customers on product features, updates, and optimizations to help them fully realize the value of Cosmofeed features. - Ensure a positive customer experience by handling interactions with professionalism, empathy, and attention to detail. - Liaise between customers and internal teams, ensuring that customer concerns are addressed, and solutions are implemented. - Contribute to the development of internal knowledge bases and FAQs for customer support teams. - Keep customers informed about the status of their issues and provide regular updates on progress. - Stay current on new product features, technologies, and industry trends to provide the best possible support. - Participate in ongoing training sessions to improve service quality and technical knowledge. - Identify opportunities for process improvements within the support team and help implement them. - Assist in training new support associates on basic issues and knowledge. - Other duties as assigned.What we are looking for:- Strong problem-solving abilities with a customer-first mentality. - Excellent communication skills, both written and verbal. - Basic technical knowledge and an aptitude for learning new software systems. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Empathetic and patient in dealing with customer issues. - Highly organized, with attention to detail and accuracy. - Self-motivated with a proactive approach to resolving customer issues. - Passion for learning and staying up to date with the latest technologies and trends. - Ability to collaborate effectively with technical and non-technical teams. - Proficiency with CRM and support tools (e.g., ZohoDesk, Intercom, Whatsapp). - Proficiency with basic troubleshooting methods and diagnostic tools. - Ability to remain calm and professional under pressure. - Bachelor's Degree in Engineering (preferred) - Combination of relevant experience and education may be considered.Join us, and let’s create something amazing together!

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